ABOUT COOKIES

At DREAMWORLD, we respect your concerns about confidentiality and appreciate the relationship we have with you.

Like many companies, we use technology on our site to collect information that helps us improve your experience as our products and services. The cookies we use in DREAMWORLD allow our site to work and help us understand what information and ads are most useful to visitors.

Take a few minutes to learn about our cookie practices and tell us if you have any questions by sending us an email or submitting a request through the Contact form on our site.

WHO WILL COLLECT THEM?

All personal data provided to or collected by DREAMWORLD through cookies and other tracking technologies are controlled by DREAMWORLD. By using our sites, you consent to the use of cookies pursuant to this Cookie Disclosure and the Privacy Statement.

All personal data provided to or collected by DREAMWORLD through cookies and other tracking technologies are controlled by DREAMWORLD. This Cookie Disclosure applies to all sites, applications, branded pages on third-party platforms (such as Facebook or YouTube) and applications that are used or accessed through such third-party sites or platforms (hereinafter referred to as " our sites ") operated by or on behalf of DREAMWORLD.

By using our sites, you consent to the use of cookies pursuant to this Cookie Disclosure and the Privacy Statement. If you do not agree to the use of cookies in this way by us, you will need to set your browser settings accordingly, deactivate the cookies we use or not use our sites at all. If you disable the cookies we use, this may impact your user experience while staying on our sites. The following section summarizes the different types of cookies we use on our sites along with the corresponding purposes they serve and enables you to manage these cookies.

DREAMWORLD will collect, use or disclose your personal data only in cases where this is fair and lawful. For a more detailed understanding of how we use personal data collected from DREAMWORLD cookies, please read our Privacy Statement

WHAT DO YOU KNOW THE COOKIES?

Cookies, pixel tags and similar technologies (collectively "cookies") are files that contain small amounts of information taken from any internet-capable device such as your computer, smartphone or tablet when you visit a website.

Cookies, pixel tags and similar technologies (collectively "cookies") are files that contain small amounts of information taken from any internet-capable device such as your computer, smartphone or tablet when you visit a website. Cookies are then sent back to the original site at each subsequent visit or on another site that recognizes this cookie. Cookies perform many different and useful tasks, such as remembering your preferences, generally improving your online experience, and helping us provide you with the best products and services.

WHO SHOULD USE THE COOKIES?

We use cookies to make DREAMWORLD websites easier to use to provide personalized experience on our sites and to better customize products, services and websites to your interests and needs. Cookies are used to speed up your future activities and your experience on DREAMWORLD websites.

The cookies you consent to are also used to collect your personal data, which we then create a common profile so we can provide targeted advertising tailored to your interests and limit the frequency with which you see an ad. For more detailed information on DREAMWORLD's profile training activities with your personal data for data for promotional purposes, see our company's Privacy Statement.

We also enter cookies into email and newsletters to improve our content and advertising. Finally, we use cookies to collect anonymous, aggregated statistics that allow us to understand how our people use our sites and to improve their structure and content and measure the effectiveness of the advertising campaigns on DREAMWORLD websites and not

WHAT CAN I EXPLOIT OR DISCOVER COOKIES?

There are many ways to manage your cookies:

 

  • You may not give your consent.
  • You can disable DREAMWORLD or third party cookies using your browser settings (see here how). Or
  • You can use the cookie management tool to disable DREAMWORLD or third party cookies (see here how).

CONTROL THROUGH THE SETTINGS OF YOUR OPERATION PROGRAM

Most Internet browsers are initially configured to automatically accept cookies. If you do not want our sites to store cookies on your device, you can change your browser settings to receive a notification before saving specific cookies. You can also customize your settings so that your browser discards most of our cookies or just certain third-party cookies. You can also withdraw your consent to cookies by deleting cookies that have already been saved.

By disabling the cookies we use, this may have an impact on your experience when you use DREAMWORLD's site, for example, you may not be able to visit specific areas of a site, or you may not receive personalized information when you visit a site.

If you use different devices to view and access the DREAMWORLD website (eg your computer, smartphone, tablet), you have to make sure that each browser on each device is customized according to your cookie preferences.

The procedures for changing your settings and cookies vary from one browser to another. If necessary, use the help function in your browser or click one of the links below to go directly to the user manual for your browser.

There are also software products available that can manage cookies for you.You can also use www.ghostery.com to evaluate the use of cookies made on our sites. To learn more about cookies, including how to see which cookies are set up and how to manage and delete them, visit www.allaboutcookies.org.

CONTROL THROUGH COOKIES TOOLS

You can disable cookies from DREAMWORLD or third parties using our cookie-conscious tool. Disabling cookie tracking, for example, ensures that DREAMWORLD no longer tracks your online behavior. However, keep in mind that removing cookies does not necessarily mean you will receive fewer DREAMWORLD ads. It simply means that the ads you receive will not be tailored to your interests.

WHAT COOKIES WE USE?

The cookies used on DREAMWORLD websites can generally be categorized as follows:

• Required cookies. These cookies do not identify you as an individual.
• Performance cookies. These cookies do not identify you as an individual.
• Function Cookies. The information that collects these cookies may contain personal information you have revealed.
• Targeting or advertising cookies. Most types of these cookies track consumers through their device ID or IP address, so they may collect personal data.
• Third party cookies. Based on the type of cookies used by the responsible third party, the information collected by these cookies may include personal data.

TERMS OF USE

1. PREAMBLE

1.1. These Terms of Use constitute the terms and conditions of use of this website www.hansandgretel.gr (hereinafter referred to as the "Website") offered for use to the interested parties (hereinafter referred to as "Users") by "DREAMWORLD SINGLE MEMBER PRIVATE COMPANY" is based in MONASTIRAKI at 48, Adrianou Street, PC: 10555 (hereinafter referred to as "the Company").

1.2. The Site is solely for Users over the age of 18 (18). Access to and use of the Site is subject to these Terms of Use (hereinafter referred to as the "Terms of Use"). Only access to and use of the Site constitutes a complete and unconditional acceptance of the Terms of Use. It is hereby assumed that the User has read carefully, understood and accepted the Terms of Use, as well as the observance of Greek and European legislation.

1.3. This acceptance applies to all Users of the Site, that is to say, (a) ordinary users (hereinafter referred to as "Visitors") who have the ability to read, listen and view the content of the Site; and (b) "Registered Users") who will register their personal data in order to exploit certain services of the Website, such as the possibility of participating in competitions.

1.4. Users remain personally and solely responsible for all their actions during the use of the Site. The Company is not responsible for any damage or damage resulting from the inability of Users to respect and follow this clause. However, Users may be liable for damages or damages of the Company or third parties for such failure.

2. ACCESS TO THE WEBSITE

2.1. Access to the Site is permitted throughout the week and throughout the day, except for the period during which access to the Website will be suspended due to the maintenance of the Website, upgrading or discontinuation of electronic communication or other related cause. The Company does not bear any liability in the event that for any reason the Website is not available at any time or for any period.

2.2. The Company aims to update the Site regularly, and may change its content at any time. If necessary, the Company may suspend access to the Website or suspend it indefinitely. The Company is under no obligation to update material on the Site that may not be updated at any given time.

2.3. Users remain solely responsible for receiving all necessary settings to access the Site. In particular, Users bear the cost of their equipment and connection to the Internet, the cost of their maintenance and operation, and the full responsibility for their safety and effectiveness. Users must ensure that all persons who access the Website through their Internet connection are aware of the Terms of Use and fully comply with them.

3. WEBSITE CONTENT - INTELLECTUAL PROPERTY

3.1. The Site and its content, including but not limited to, trademarks and service features of the Company, distinctive title, domain name, source code, software, services offered, names, pictures, pictures, graphics, sound and / or image files and audiovisual works, games, contests, interactive applications, data, metadata, databases (hereinafter referred to as the "Content"), is subject to exclusive intellectual and industrial rights mechanical property of the Company or third parties collaborating with the Company and is under the protection of the relevant intellectual and industrial property provisions of Greek and European law and international conventions and treaties. Content may be temporarily copied to a personal computer memory for the purpose of simple reading. It is expressly prohibited to make this Content in whole or in part the object of transfer, sale, assignment, concession (with or without consideration), commercial exploitation, copying, modification, reproduction, relaying, transmission, distribution, selling or downloading with any means or means by the Users and / or by any third party. Please note that these actions are indicative and not restrictive.

3.2. The above prohibition exempts the individual storage of a single copy of a portion of the Site Content in a single personal computer for strictly personal-private, non-public (with or without consideration) and non-commercial use; and without deleting or altering the indication of origin, and without prejudice to Intel's intellectual or industrial property rights Company or third parties.
3.3. The ability to access and use the software associated with the Site (hereafter the "Software") is not a right of the User to the Software. Users must omit any act of reproduction, modification, translation or in general infringing the Software and its content by Users or third parties in any way or by any means.

3.4. The Company hereby grants to the User a non-exclusive, personally identifiable, non-transferable and freely revocable license to use the Software, and will only last for as long as it is necessary to use the Site in accordance with the Terms of Use.

3.5. Users are required to remedy any positive and / or potential loss of the Company due to violations of its own and / or third parties' rights or misuse or illegal use of the Site.

4. USER RIGHTS

4.1. Users agree, agree and expressly agree that the use of the services of the Site by them in general (a) does not in any way offend the personality of third parties and will not constitute an indirect or imminent threat to any other User or third party; b) does not contradict the law, the fair and honest practices; c) does not in any way violate the privacy, personal data, the personal and social rights of Users or third parties; d) does not violate the intellectual property rights of any third party; and e) damages or damages in any way the Company or any third party, whether or not User, by knowingly promoting false, misleading or incorrect information or otherwise. If the above mentioned occur, the Company expressly reserves the right to exercise any legal right.

4.2. Users are prohibited from installing and promoting in any way any kind of unsolicited or unauthorized advertising or unsolicited spam, chain letters, pyramid schemes and any other form of unwanted content promotion, as well as installing and advertise without the written consent of the Company.

4.3. Users are prohibited from installing, promoting and / or disposing of content containing digital viruses or any other electronic code, files or programs designed to interfere, destroy, limit or otherwise affect the operation of any software or any other service of the Site or to prevent other Users to use the Website and any other service associated with it.

5. LINKS / RELATIONS WITH THIRD PARTIES

5.1. The Site may contain links to other sites under the responsibility of third parties, natural or legal persons. The Company does not control the availability, content, privacy policy, quality and completeness of third party web site services as well as services and / or stores to which it may refer via links, hyperlinks (hyperlinks) and other actions. Therefore, for any problem arising during the visit or use of third party web services or third party services, Users acknowledge that they must contact directly the respective web pages, pages, providers of these services and / or the stores which are in full responsible for the provision of their services.

5.2. Under no circumstances should the Company accept or accept the content or services of the websites and / or stores and / or services to which it may refer, and / or that it is linked to all of the above in any other way, such as an indicative relationship between a mandate, a project, a job, a prostitution,

6. PROTECTION OF PERSONAL DATA

6.1. The management and protection of the personal data of the Users of the Website is subject to the present Terms of Use, the Cookies Policy, the relevant Terms of Participation in competitions, as well as national and European law relating to the protection of individuals from the processing of personal data, as applicable.

6.2. Please study these texts carefully to understand our approach and practices regarding your personal data and the way we deal with them.

6.3. By providing your personal information to us, you declare that you accept the Privacy Policy and the Cookies Policy and that you consent to the collection and processing of your personal information in accordance with this Privacy Policy and the Cookies Policy. The processing of your personal information as outlined in this Policy is based on the consent you provide us by using the services of our Website.

7. PROTECTION OF UNDERAGES

7.1. The Site is strictly addressed to Users over the age of 18 (18). However, if younger users declare a false birth date when entering the Site or enter a false birth date when using the services of the Site, the Company assumes no responsibility for their exposure to its contents or for any other use of the Site. Users declaring a false birth date and parents / guardians are liable to the Company for any damage that the Company may suffer from their false statement.

7.2. In any way placing / displaying or putting into circulation pornographic material of minors, as well as in any way seduce minors, are criminal offenses and are prosecuted in accordance with the law. In the event that User uploads such material to the Website, the Company will immediately discontinue this User's access to the services of the Site, and report this incident to the relevant Authorities, reserving any other legitimate rights.

8. DECLARATIONS AND DISCLAIMERS

8.1. USERS AGREE THAT THE USE OF THE WEBSITE IS EXCLUSIVELY EXCLUSIVE. EXCEPT IF OTHERWISE AGREED IN WRITING BETWEEN THE COMPANY AND USERS, AND TO THE MAXIMUM EXTENT PROVIDED BY APPLICABLE LAW, THE COMPANY OFFERS THE SERVICES OF THE SITE AND THE CONTENT THEREOF "AS IS" FOR PERSONAL USE AND NOT MAKE ANY EXPRESS, IMPLIED OR ANY OTHER DECLARATION OR WARRANTY CONCERNING THE WEB SITE AND USE. INDICATIVE AND NO LIMITATIONS THE COMPANY DOES NOT INCLUDE ANY INFRINGEMENTS OR WARRANTIES OF NON-INFRINGEMENT OR LOSS OF CLAIMS OR OTHER DEFECTS, ACCURACY OR LOSS OF IDENTIFICATION OR NOT.

8.2. THE COMPANY DOES NOT BE LIABLE FOR ANY LOSS OF (a) LOSS, INACCURACIES, (B) ANY DAMAGE (ASSETS OR ETHICS) WILL BE INCURRED BY USE OF THE SITE, (C) ANY DISCONTINUANCE, DISCONTINUATION, LOSS OF QUANTITY OF THE WEBSITE D) VIRUSES, trojans HORSES transmissible from website or any third party uses WEB, AND (E) ANY ERROR FROM ACT OR FAILURE ON CONTENT OF sITE, OR ANY DAMAGES wanted CAUSED BY USING THE CONTENT OF SITE .

9. APPLICABLE LAW

9.1. The Terms of Use, as well as any amendments thereto, are governed by Greek law, European Union law and the relevant international treaties. Any provision of these terms becomes contrary to the law, it automatically ceases to apply, without in any way undermining the validity of the other terms.

9.2. Any dispute relating to or arising out of the application of these terms and the general use of the www.hansandgretel.gr website, unless resolved in a friendly manner, falls under the jurisdiction of the courts of Athens.

10. Other Terms

10.1. These Terms of Use and any rights therein constitute the overall agreement between the Company and the Users of the Site and bind them only.

10.2. The Company reserves the right to modify and / or temporarily and / or permanently discontinue and / or permanently discontinue all or part of the Services of the Site with or without notice to Users.

10.3. The Company is entitled to modify these Terms of Use at any time unilaterally and without notice, with the obligation to update this text for any modification or addition. However, the continued use of the Site and following these modifications implies unconditional acceptance of the Terms of Use. It is therefore recommended to frequently verify the Terms of Use.

10.4. The nullity of a specific term of these Terms of Use does not affect the validity of the other terms, but automatically ceases to apply.

10.5. If a User disagrees with the Terms of Use provided herein, he / she will not use the Services of the Website.

INGREDIENTS AND PRODUCTS THAT CAUSE ALLERGIES & INTOLERANCES

According to Regulation (EU) 1169/2011, information on allergenic ingredients that may be present, not only in pre-packaged but also in non-prepacked foods offered to consumers, is mandatory.

Below you can find the list of allergenic ingredients:
1. Sesame
2. Wheat
3. Rye
4. Oats (Gluten-Free Cereals)
5. Soya
6. Celery
7. Mustard (mustard)
8. Eggs
9. Barley
10. Oats
11. Lupine
12. Shellfish
13. Molluscs
14. Fish
15. Milk & Dairy
16. Nuts in shell
17. Sulfur dioxide and Sulphite compounds

PRIVACY POLICY

Last updated: [8/3/2019]

The "DREAMWORLD SINGLE MEMBER PRIVATE COMPANY" (hereinafter referred to as "the Company", "we" or "us"), located at MONASTIRAKI on 48, Adrianou Street, PC: 10555, is committed to protecting and respecting your privacy.

This Privacy Policy (together with our Terms of Use, Cookies Policy and any other related document referenced therein) determines the basis upon which we will process the personal information you provide to us or which we collect from you when navigating and using the website www.hansandgretel.gr (hereinafter referred to as the "Website"), which is carried out in accordance with the national and European law relating to the protection of individuals from the processing of n Personal Data, as amended from time to time. Please study these texts carefully to understand our approach and practices regarding your personal data and the way we deal with them.

By providing your personal information to us, you declare that you accept this Privacy Policy and the Cookies Policy and that you consent to the collection and processing of your personal information in accordance with this Privacy Policy and the Cookies Policy. The processing of your personal information as outlined in this Policy is based on the consent you provide us by using the services of our Website.

For the purposes of the applicable data protection legislation, DREAMWORLD SINGLE MEMBER PRIVATE COMPANY is established, with a registered office at 48 ADRIANOU Street in MONASTIRAKI

1. Collection of information
We collect your personal information when you use the Site. The information we collect falls into three categories: (a) information you provide to us; (b) information we collect by automated methods; and (c) information we collect from other sources.
We may combine the information you provide with information collected by automated methods and with information obtained from other sources.

1.1 We collect information you provide to us as follows:

• The Company collects through the Website only personal data of Registered Users as they are posted on the Website by themselves for the use of certain services on the Site, and only if the Users have accepted the relevant Terms of Participation. In particular, the following Registered Users data are collected and processed, for example: name, surname, home address, email address, contact phone number, service address, year and place of birth, nationality, marital status, studies, job specialization.
• information about your account, such as your username or password (or any other person identifying you) that you use to access our Site or use the Services of the Site in accordance with the Terms of Use.
• your profile information, including your preferred services or the times you prefer to visit us or the frequency you use the Website; and
• other personal information you choose to provide us during your interaction and / or communication with us (indicative name, surname, e-mail address, contact number, service address).

1.2 We gather information by automated methods

We may use automated technologies to collect information from your mobile device when you use our Website.
We may collect information about:
• your Internet Protocol address (IP address);
• the operating system of your mobile device if you visit the Website via a portable device;
• the type of portable device and its settings;
• the serial numbers that correspond to your device and its parts
• ad IDs (for example, IDFAs and IFAs) or similar IDs;
• the redirecting site (the site that led you to ours);
• messages to us or to us on social media; and
• actions that affect the way you use our Website, such as sections you visit on our Site.

Our Site may collect information about the exact location of your mobile device using geotargeting and technologies such as GPS (Global Positioning System), Wi-Fi (Wireless Local Area Network), Bluetooth, or cell-site proximity tower proximity). The majority of mobile devices and browsers allows you to revoke the license you have given us to collect this information using your device or browser settings. If you have any questions about how you can prevent the collection of information about your exact location, we encourage you to contact your mobile device's technical support, your device manufacturer, or your software provider or browser. Some services may not work correctly without your location information. If you wish to delete information we have collected that could identify your location, please contact us at the address, telephone number or e-mail address listed below. By law, we may need to keep some information.

1.3 Collect information from other sources

We may collect information about you from other companies or organizations. We may also collect information that is publicly accessible. For example, we may collect information about you when you interact with us from social media.

2. How we use the information we collect

We will use the information we collect for:
• Navigate and make use of the features of the Website
• personalize your experience on our Website;
• manage our business, including developing new products and services, conducting customer research, and evaluating our sales, marketing, and advertising performance;
• to maintain, manage and improve our products, promotions, promotions, our Website;
• Comply with applicable law.
• to send new information about new products and services to the Company, to conduct promotional actions to promote new products and services of the Company (these promotional communications can be made via Viber, SMS, Web, newsletters as well as via app notifications).

3. With whom we share the information we collect

We will not disclose your personal information to third parties but will disclose your information only in the manner described in this Privacy Policy.

We will disclose your information to suppliers that provide us with services such as organizing and conducting promotions and competitions, website support services, and other information technology services and conducting research and analysis. We forbid such suppliers to use the above information or to disclose it for any purpose other than the provision of services on our behalf.

We may decide, for strategic or other business purposes, to sell or transfer our business in whole or in part. As part of this sale or transfer, we may pass on information we have collected and stored, including customer information, to any party involved in the sale or transfer. Sometimes we may share information that does not identify you directly. For example, we may share anonymous aggregated statistics about your use of the Site.

By way of exception, our Company may disclose your personal information to third parties only if there is a statutory obligation to do so or obliged by decision or order of a judicial or other competent authority.

4. Time to keep personal information

We keep your information for as long as it is required to fulfill the purposes described in this Privacy Policy (unless legal compliance is required for a longer period).

5. Links to other sites and social media

The Site may provide links to sites managed by us or third parties. If you visit one of these linked sites, you should read the site's privacy policy, terms and conditions of use and other policies. We are not responsible for the policies and practices of third parties. These organizations handle the information you provide to them in accordance with their privacy policy, terms and conditions of use and other policies.

It may also be possible for providers of other apps, tools, widgets, and add-ons available on our Site, such as Facebook's "Like" buttons, to also use automated methods to collect information and how to use these features. These organizations may use your information according to their own policies.

6. International data transmission

The personal information we collect from Users will remain and will be stored on a secure server within E.E. and the Company will take all reasonable steps to protect them.

Notwithstanding the above, the personal information we collect may be transmitted and stored to destinations outside the European Economic Area (EEA), including countries that may not provide the same level of protection as is provided in your country. In the context of the processing described in this Privacy Policy, we may delegate the processing or disclosure of your personal information to third parties established outside the EEA. As a result, your personal information may be processed by non-EEA personnel working for us or for one of our suppliers. We rely on these third parties / suppliers to provide services and products on our behalf and we are likely to disclose to your third parties your personal data (for example, program / software companies, external partners, etc.). In general, our service providers are required by the contract to protect your personal data and can not in any way use or transmit your personal data. We will not allow such third parties to use or disclose this information for purposes other than the purpose of providing services on our behalf.

Regardless of the country in which your personal data is shared, we will only share your personal data in those cases where there is a strict need to know and always in accordance with the appropriate protection mechanisms (such as under the Standard Terms Protection).

You have the right to request a copy of the above by contacting the Company at info@hansandgretel.gr.

By submitting your personal data, you agree to such transmission, storage or processing. Such transfers will be in accordance with the uses specified in this Privacy Policy and as permitted by law. We will take all necessary measures in accordance with applicable law to ensure the safe management of your data, in accordance with this privacy policy and legislation.

7. Information security

We undertake to take all appropriate measures designed to ensure the safe keeping of your personal information. Our technical, administrative and material procedures are designed to protect your personal information against accidental, unlawful or unauthorized loss, access, disclosure, use, modification or destruction. While we strive to protect our information systems, no website, information system or data transmission on the Internet or on any other public network can be guaranteed 100% secure.

8. Your rights

Under current law, you have the right to access, that is, upon your request, to know whether or not your personal data is being processed and to receive further information on the processing, in particular on the processing, the appropriate guarantees under which transfers are made to a third country or international organization. In addition, you have the right to request the correction of your inaccurate personal data. Also, if the conditions of the law are met, you have the right to delete, the right to restrict the processing, the data portability right and the right to oppose the processing.

Furthermore, you may withdraw your consent at any time, without however prejudicing the legitimacy of the consent-based processing before it is revoked.

Finally, you have the right to file a complaint with the competent supervisory authority if you believe that processing your personal data is inconsistent with applicable law.

You have the ability to exercise your rights above as well as to obtain further information on them by contacting us in writing in the manner described in the "How to Contact" section below.

9. Changes to our privacy policy

This Privacy Policy enters into force on the date indicated at the beginning of the policy. We may modify this Privacy Policy from time to time. In the event of an amendment, we will post here the revised version and change the "Last Updated Date" (date of entry into force) at the beginning of the policy. You should check this regularly to get the latest update policy.

10. How to communicate

Any person whose Personal Data we process within the scope of this Policy may ask questions, complain or express concerns to our company at any time, including the request to provide a list of all our affiliates subject to this Policy. We expect that our employees and other people working on behalf of our company will provide early notice if they have reason to believe that a applicable law may prevent them from complying with this Policy. Any question, complaint or concern from an Individual or any notice from an employee or other person working on behalf of our company should be addressed to:
• by email: info@hansandgretel.gr
• by post: MONASTIRAKI ADRIANOU street number 48

Our Company will review and investigate all inquiries, complaints or concerns relating to our company's privacy practices, whether taken directly by our employees or other individuals or third parties, including, but not limited to, regulatory services, accountability or other state authorities. We will respond to the person or entity who raised the question, complaint, or concern in our company within thirty (30) or within a maximum of sixty (60) calendar days, except that a law or applicant / third party requires a shorter response time or unless conditions, such as a parallel state survey, require a longer period of time. In this case, the person or applicant / third party will be notified in writing as soon as possible that the general nature of the circumstances contributing to the delay permits.

Our Company will work with the privacy regulator in response to any investigation, inspection, or investigation.

For complaints that cannot be resolved between our company and the person who made the complaint, our company has agreed to participate in the following conflict resolution processes, investigate and resolve complaints to resolve disputes related to this Policy.

Our company will respond to the person or entity who raised the query, complaint, or concern in our company within thirty (30) calendar days unless a law or applicant / third person requires a response in less time or out and the circumstances require a higher time, in which case the person or third party will be notified in writing.